Job vacancy - Field Service Engineer

Position: Field Service Engineer
Reference: HLacs1154
Location: London
Salary: £50,000 - £55,000 per annum
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The successful Field Service Engineer will work on On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support.

The role will involve:

  • On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support.
  • Ensure repaired systems meet operating specifications, documenting service performed.
  • Propose design enhancements and improvements.
  • Read and interpret schematics and electrical diagrams through to the component level.
  • Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
  • Document work performed in a service report.
  • Complete billing or warranty documentation as needed.
  • Troubleshooting applications
  • Providing customer training

To be successful in this role of Field Service Engineer we would love to speak to anyone who has experience of:

  • Familiarity with TEM and SEM applications
  • Must be able to work with minimal supervision in an isolated environment.
  • Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.
  • Ability to work on complex learning and development problems as well as teach highly technical information is essential.
  • Ability to travel frequently, mainly in the UK with some international travel as needed.
  • Bachelor Degree in Electronics, Physics, Materials Science or equivalent.
  • Strong customer service ethos with ability to train /teach technical information to users.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.